Refund Policy

This Refund Policy explains how refunds and cancellations work for Karrow (the “Service”), operated by Karrow (“we,” “us,” or “our”). It applies alongside our Terms of Service.

1. How billing works

Karrow is free to try. Connecting your newsletter, drafting, editing, and reviewing posts cost nothing. You pay only when you publish or schedule a post. There are no credits and no usage-based metering, your subscription is a flat price per connected publication.

2. Our 7-day money-back guarantee

If you are not satisfied with Karrow, you can request a full refund within 7 days of your first payment. We will refund the amount you paid to your original payment method. The guarantee applies to your first payment only; later renewals are covered by the cancellation terms below.

3. How to request a refund

Email hello@getkarrow.com from or including your account email, and let us know your purchase date. That is all we need to process your request, no forms or reasons required.

4. Processing time

Approved refunds are processed through Stripe, our payment processor, and typically appear on your original payment method within 5 to 7 business days. Exact timing depends on your bank or card issuer.

5. Cancellation

You can cancel your subscription at any time. When you cancel, your access continues through the end of the period you have already paid for, and you will not be billed again. Cancellation on its own is not an automatic refund: unless you are within the 7-day money-back window described above, fees already paid for the current period are not refunded, but you keep access until that period ends.

6. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted here with a new “last updated” date and, where appropriate, notified to you.

7. Contact

Questions about refunds or cancellations? Email hello@getkarrow.com.